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SINCE WE Represent INDEPENDENT ARTISANS, DESIGNERS AND BRANDS, REFUNDS, RETURNS, AND EXCHANGES ARE HANDLED DIFFERENTLY CASE BY CASE. WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE, SO PLEASE CONTACT US IF YOU HAVE ANY CONCERNS UPON THE RECEIPT OF YOUR ORDER.

WRONG ADDRESS, NON-RECEIVED ITEMS, AND RETURNS

  • IT IS IMPORTANT TO US THAT EVERY PRODUCT IS AUTHENTIC AND SHIPPED IN PERFECT CONDITION. UNLESS UNINTENTIONAL ERRORS ARE MADE ON OUR END, ALL SALES ON BEAUTY AND CONSUMABLE PRODUCTS ARE FINAL.

  • SHIPPING FEES ARE NOT REFUNDABLE. RETURNS ARE ISSUED AS STORE CREDIT.

  • PLEASE NOTE THAT INSPIRED ATELIER MUST PRE-AUTHORIZE ALL RETURNS AND EXCHANGES PRIOR TO THE RETURN; PLEASE CONTACT US WITH ANY CONCERNS OR TO INITIATE A RETURN OR EXCHANGE. WE SHIP FROM MULTIPLE WAREHOUSES, THEREFORE, YOU WILL RECEIVE RETURN INSTRUCTIONS ALONG WITH A RETURN AUTHORIZATION NUMBER. THE RETURN AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE. IF A PROBLEM OCCURS TO THE PRODUCT(S) DURING SHIPPING OR OTHER UNFORESEEN REASON A PHOTO IMAGE MAY BE ASKED IN RETURN TO VERIFY THE ISSUE. WE ARE NOT RESPONSIBLE FOR THE LOSS OR DELAY OF PACKAGES BEING RETURNED AND SUGGEST USING A SHIPPING SERVICE THAT PROVIDES A TRACKING NUMBER AND INSURANCE.

  • WE CAN NOT ACCEPT RETURNS OF PERSONAL CARE PRODUCTS ONCE THEY'VE BEEN OPENED, A STANDARD CONSUMER PROTECTION THROUGHOUT THE COSMETICS INDUSTRY. CONSIDER ITEMS PERSONAL CARE IF BY OPENING THEM THEY ARE NO LONGER HYGIENICALLY SAFE, SUCH AS SOAPS, SHAVING BRUSHES, CREAMS, LOTIONS, PERFUMES, ETC. WE DO NOT ATTEMPT TO RE-SELL PERSONAL CARE PRODUCTS TO OUR CUSTOMERS. THEREFORE, ONCE OPENED, THESE ITEMS MUST BE DISCARDED, REPRESENTING A SIGNIFICANT COST TO US AND AN IMPOSITION TO OTHER CUSTOMERS, AS MOST OF OUR PRODUCTS ARE IMPORTED AND IN LIMITED SUPPLY.

  • IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE PRICE OF THE ITEM WILL BE ISSUED AS A STORE CREDIT ONCE WE RECEIVE THE ITEM. WE WILL CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

TO PROCESS A RETURN, PLEASE START HERE